Getting started is easy!
Simply choose your nearest Reformer Factory studio and purchase one of our Intro Offers.
Once you've signed up, you can book your first class, download our app to manage your bookings, and we'll guide you through everything when you arrive.

Whether you're completely new to Pilates or returning after a break, we're here to make your first experience feel easy, welcoming and enjoyable.

Simply arrive 5–10 minutes early, and one of our instructors will welcome you, show you around the studio, explain how the Reformer works (if you're attending a Reformer class), and answer any questions you have before you get started.
There's no need to book a tour or attend an introduction session before your first class.

Before class begins, we'll check you into the class and take a few minutes to chat about any injuries, pregnancies or concerns so we can provide the right modifications and make sure you feel comfortable throughout the session.

If you're brand new to Pilates, we recommend booking one of our Lite (beginner-friendly) classes. These classes are designed to help you build confidence, learn the fundamentals and get comfortable with the equipment before progressing into our other classes.

Arrive 5-10 minutes early for your orientation.
You'll join up to 18 participants in our Reformer studio or up to 20 participants in our Mat studio for a 45-minute full-body class led by one of our experienced instructors.

Each class begins with a gentle warm-up to prepare your body for movement before flowing into a full-body workout focused on building strength, improving core stability and enhancing posture. Every session finishes with a mindful cool-down and stretch, leaving you feeling stronger, more mobile and refreshed.

Throughout the class, your instructor will provide options to make exercises easier or more challenging by adjusting your pace, spring tension or adding extra movement layers. We encourage you to move at your own pace and choose the option that feels right for your body on the day- you'll never be expected to keep up with anyone else.

Our instructors are there to guide you every step of the way, so if you're unsure about anything, just ask—we're always happy to help.

Wear comfortable activewear that allows you to move freely and stay cool.

Please bring:

• For mat room classes: a full-length towel to cover the mat

• Optional sweat towel for reformer classes

• A water bottle (no glass for safety)

• Grip socks (recommended for safety – available at the studio)

Start with our RF Lite Reformer class – a beginner-friendly session focused on Pilates foundations, proper form, and confidence-building.

We don’t recommend beginning with an Open or HIIT class, as RF Lite ensures you receive the appropriate guidance and care while learning the basics.
Our mat classes are also Open level.

Not sure which class is right for you? View our class descriptions here.

All classes must be booked in advance through the Reformer Factory App, powered by Momence.

We recommend downloading our to manage your bookings, schedule, and payments with ease.

Prefer to book online? You can view our timetable and book directly through our website.

We generally recommend starting with 2–3 classes per week to build consistency, improve strength and become familiar with the movements.

From there, it really depends on your goals, lifestyle and how your body feels. Some members enjoy one class a week to complement their existing routine, while others attend four or more classes because they love how it makes them feel.

There's no one-size-fits-all approach. The best routine is one that fits your lifestyle, supports your goals and leaves you feeling good. Our instructors are always happy to help you find a schedule that's right for you.

es – with a few important guidelines to ensure your safety and the safety of your baby.

For complete information, please see our Prenatal Class & Pregnancy Policy, which outlines everything you need to know before attending.

During pregnancy

• From 12 weeks' gestation, you may attend our prenatal-friendly classes only (no exceptions).

• Hot Mat, Hot Yoga and sauna sessions are not suitable during pregnancy.

• You'll need to provide written clearance from your GP, obstetrician or women's health physiotherapist before attending classes.

• Please also check in with your instructor before every class so they can support you with any modifications.

• Unfortunately, we are unable to accept new pregnant clients beyond 18 weeks' gestation into our group classes. Pregnancy can bring significant changes from this point onwards, and for the safety of everyone in class, we require members to have prior Pilates experience with us before continuing beyond 18 weeks.

Returning after pregnancy

• You'll need to receive 6–8 week postnatal clearance from your healthcare provider before returning to class.

• We recommend easing back into exercise by starting with our RF Lite classes before progressing to other class styles.

For full details, please refer to our Terms & Conditions.

It depends on your injury, surgery and stage of recovery.

While many people can safely participate in group Pilates, there are some injuries and post-surgical conditions that may not be suitable for a group class environment, as certain movements could aggravate your condition or delay healing.

If you're unsure, we recommend speaking with your treating healthcare professional first. In some cases, Clinical Pilates may be a better option, as sessions can be tailored specifically to your rehabilitation needs.

If you'd like some guidance before booking, please get in touch with our team. We're always happy to chat through your situation and help you determine whether our classes are the right fit for you.

Whether you're looking for a consistent routine or complete flexibility, we have an option to suit your lifestyle.

Once you've completed your Intro Pack, you can choose from:

• Weekly memberships – perfect for building consistency and making Pilates part of your routine.

• Flexible class packs – ideal if you prefer to attend at your own pace with no ongoing commitment.

Visit your preferred studio's Memberships page to explore all available options, inclusions and pricing.

Late Arrivals
To ensure a safe and smooth class experience, late entry is generally permitted for up to 3 minutes after the scheduled class start time.
If it's your very first class, we cannot accept any late arrivals. We need time to welcome you, show you how the equipment works, check you into class, and discuss any injuries, pregnancies or concerns before the class begins. If you arrive after the scheduled start time for your first class, you'll need to reschedule so we can give you the best and safest introduction to Reformer Factory.

Cancellations
If you can no longer attend, please cancel your class at least 12 hours before your scheduled class. Late cancellations will forfeit the class, and no-shows may incur a fee.

Intro Offers
Intro Offers are valid at your selected studio only and must be used within the specified time frame. Your Intro Offer activates from your first booked class.

Pregnancy Policy
For the safety of both you and your baby, please read our Prenatal Class & Pregnancy Policy before attending.

• From 12 weeks' gestation, only Prenatal classes may be attended.

• New members 18+ weeks pregnant cannot commence classes at Reformer Factory.

Children in the Studio
To maintain a calm, safe and relaxing environment, we are unable to accommodate or supervise children in the studio. We kindly ask that childcare is arranged before your visit.

Mobile Phones
Please keep mobile phones on silent and stored away during class so everyone can enjoy a focused, distraction-free experience.

For complete details, please refer to our Terms & Conditions.